Common Questions

Find answers to your most pressing questions.

Q. How do I say ‘Kefir’?

That depends on whom you ask.

The British pronunciation sounds like “keh-fuh”.


The Americans tend to pronounce it “kuh-feer”.


But the Russians, who originally made Kefir, say “keh-feer”. We’re not ones to play favourites but since the Ruskies have first dibs on the invention we tend to call it “keh-feer” too.

Q. Are Kombucha & Kefir the same thing?

While both are fermented drinks, these two beverages have their own individual benefits.

Kombucha specialises in detoxifying and alkalising the body, making it a great digestive aid. The other notable difference is the flavour: when kombucha ferments, it produces acetic acid giving it a distinct tart profile similar to apple cider vinegar. Kombucha is also a caffeinated drink as it is made from tea.

Kefir produces mainly lactic acids aka ‘helpful bacteria’, which help soothe and heal the villi (gut lining). This fermented beverage is great as a wide-spectrum probiotic due to the many strains of active bacteria produced during fermentation. Water kefir has a mild flavour as it produces less acetic, giving it a non vinegar crisp flavour profile.

If you’re trying to cut down on caffeinated or sugar-laden drinks and have been lacking a carbonated beverage to fill the gap, water kefir is a great alternative—and it’s a functional health booster too!

Q. What health benefits do your products have?

Our intestines contain trillions of microflora—tiny organisms that depend on us as much as we depend on them.

These microscopic gut friends regulate our nutrient absorption and food cravings. They play an important role in keeping our immune system functioning in fine form. In fact, 70% of our immune system depends on our gut!

A super-easy way to achieve a happy and balanced gut flora is by simply adding fermented foods, like kefir, to your daily meals.

Q. Does Kefir contain alcohol?

The fermentation process uses fruit sugar. This produces a tiny bit of alcohol. In fact it’s so tiny that legally our sparkling water kefir is considered non-alcoholic.

The alcohol content, if any, is less than 0.5%. Safe enough for expecting mums and toddlers to consume.

Q. Is it gluten-free?

Despite the name, water kefir ‘grains’ are not indeed part of the cereal family and have nothing to do with the hard, dried seeds of rice or wheat. Rather, kefir grains are similar in nature to a kombucha SCOBY (a Symbiotic Colony of Bacteria and Yeast).

The scientific name given to water kefir grains is ‘tibicos’, which is a culture of bacteria and yeasts held together in a polysaccharide biofilm matrix created by the bacteria.

Q. Is it organic?

Yes! All our products are made from 100% organic ingredients.

Q. Where is it made?

We make our products ourselves, partially by hand, at our factory in Carrum Downs, Victoria.

Q. Where do you deliver to?

We deliver chilled sparkling water kefir and frozen nIce pops to your home in our refrigerated van if you’re based within 30km of Melbourne CBD and all of Mornington Peninsula.

If you want sparkling water kefir or kimchi delivered outside this zone, we can organise delivery with one of our delivery partners.

You can also purchase our products in-store in Victoria and Queensland from participating retailers. Find a store near you.

Q. Why should I order directly online?

That’s simple – it’s a lot more convenient having it delivered right to your doorstep. You get FREE delivery plus up to 5% OFF the order on EVERY delivery.

Did we miss a question? Send us your question and we’ll get back to you quickly.

TGSK - Sparkling Kefir mixed 330 - landscape